Over my 12 years at Rea, I led multiple hardware replacement projects to ensure laptops and desktops were always reliable and up-to-date. These projects weren’t just about swapping out old machines—they were about empowering users with modern tools, reducing downtime, and ensuring the organization stayed ahead of potential risks.

Migrating to a cloud-based helpdesk wasn’t just about upgrading software—it was about transforming how we delivered IT support. As Service Desk Supervisor, I led the transition from BMC TrackIT to Freshservice, introducing modern functionality, streamlined workflows, and a better user experience.