Lead and manage the infrastructure and information security team, ensuring the design, implementation, and optimization of secure, scalable IT solutions.

• Provide technical guidance and mentorship to the infrastructure and information security team.
• Design and architect scalable, secure, and resilient IT infrastructure solutions.
• Manage platforms such as vSphere, Linux, Windows Server, Veeam Backup, Palo Alto Firewalls, Cisco SD-WAN, and CrowdStrike Falcon.
• Ensure compliance with regulatory requirements and industry standards.
• Lead infrastructure and security projects from conception to completion, aligning with business objectives.
• Evaluate emerging technologies and recommend innovative solutions to enhance efficiency.
• Develop and maintain infrastructure documentation, including architecture diagrams and procedures.
• Monitor infrastructure performance and reliability, proactively addressing issues.
• Collaborate with cross-functional teams to integrate IT solutions with other systems.

Supervised the service desk team while managing IT infrastructure and ensuring operational continuity across multiple facilities.

• Designed and supported virtualized servers, enterprise storage, and disaster recovery processes.
• Deployed and maintained System Center Configuration Manager (SCCM) for software and system management.
• Developed training resources for internal processes and end-user support.
• Led and coordinated all support requirements across six facilities.
• Maintained factory floor equipment, including computers and printers.
• Implemented and managed Windows workstation updates and system backups.

Oversaw IT systems and user support, focusing on system administration and process improvement.

• Deployed and managed SCCM for software deployment and system updates.
• Developed scripts and applications to automate administrative tasks.
• Provided first-level support via ticketing systems, phone, and in-person interactions.
• Maintained factory floor equipment and ensured system reliability.

Provided technical support and system administration for end-users and factory systems.

• Resolved support requests related to Windows workstations and factory systems.
• Developed training resources, including video and written instructions, for end-users.
• Utilized remote tools to support remote workers and sites.
• Maintained and deployed factory floor equipment and printers.

Provided frontline IT support and maintained factory floor systems.

• Responded to first-level support requests via ticketing systems, phone, and in-person.
• Used SCCM to deploy software and manage computer systems.
• Maintained factory floor equipment, including computers and printers.

Designed and developed custom web and software solutions for diverse clients, ensuring high-quality deliverables and client satisfaction.

Created and maintained a proprietary utility billing system, enabling accurate billing for individual utility usage.

Led service and support operations for SpeedRead Automated Meter Reading Systems, ensuring high-quality customer service and system reliability.