The Node804 Freshservice MCP Server is an open-source Model Context Protocol server that connects AI assistants to the Freshservice REST API in a controlled, auditable way. It is designed for real IT service management workflows where an assistant needs to inspect tickets, search service data, create updates, manage changes, or attach files without exposing every possible API action by default.

Freshservice API access is powerful, but its API key model is broad. This project addresses that risk by putting permission boundaries inside the MCP server itself, so the assistant only sees the tools allowed by the configured operating mode.