Senior technical authority for enterprise infrastructure across six US and Mexico sites, roughly 1,000 systems and 800+ users, owning architecture and strategic direction for virtualization, storage, networking, security, and disaster recovery.

• Setting long-term virtualization strategy, including a planned migration off VMware to Proxmox to control licensing cost and avoid vendor lock-in.
• Established IT document governance and policy architecture, defining policy, procedure, and runbook standards backed by a structured knowledge base.
• Leading AI adoption for executive leadership, defining approved tooling and usage standards across the company.
• Building internal automation and open-source infrastructure tooling that lets the team build and integrate rather than just configure.

Owned architecture and operations for network, server, virtualization, security, and disaster recovery across all Rea facilities, scaling the environment from roughly 600 to 800+ users through a period of rapid company growth.

• Led the Lafayette data center modernization, replacing all four VMware hosts with Gen 11 hardware on vSphere 8 for a 33% performance improvement, with Entra ID integration for full MFA.
• Executed the Lisle-to-Lafayette data center consolidation, migrating 31 VMs during a shutdown window with no production impact, and positioned Lafayette as the primary data center and DR site.
• Integrated Palo Alto firewalls with CrowdStrike NextGen SIEM, centralizing visibility into 3M+ daily security events across all sites and enabling firewall-to-endpoint correlation for threat detection.
• Replaced legacy Nimble storage with HPE MSA 2060 and deployed FS S5850C top-of-rack switches with MLAG, building NIC, media, and switch redundancy into the core.
• Built enterprise automation, including a Microsoft Graph-based user offboarding system with NIST-compliant credential handling, automated MFA removal, and Intune device retirement, plus PowerShell storage health monitoring feeding PRTG.
• Stood up internal containerized services, including a Docker host, a TLS 1.3 mail relay, and internal web hosting, to absorb services during the Lisle data center closure.
• Planned vEdge SD-WAN hardware replacement and validated Palo Alto backup network paths for WAN contingency.
• Onboarded a Network Engineer and mentored the security analyst into CrowdStrike administration and incident response.

Led the service desk and multi-site support while taking on infrastructure and security ownership well beyond the role, most visibly during a major 2023 security incident.

• Led recovery from a 2023 ransomware incident, restoring critical operations within 72 hours and reaching full recovery in 5 days, restoring roughly 105 servers and 5.4 TB across 5 million files from backup while rebuilding 10 to 15 servers from scratch and relocating inbound services to more resilient infrastructure.
• Hardened the environment against repeat exposure, deploying CrowdStrike Falcon fleet-wide, new firewalls at every location, MFA on VPN access, and internal CA and PKI infrastructure.
• Rebuilt backup and disaster recovery on Veeam with full backup immutability by policy and PRTG monitoring of backup state, the foundation that made the recovery possible.
• Directed three service desk technicians supporting 24x7 manufacturing across all sites, personally resolving 1,277 tickets in 2023 with the team clearing 2,414, averaging under 24-hour resolution through a 50% increase in volume.
• Ran the IT internship program as a talent pipeline, moving three interns into full-time roles, and mentored a team member into systems and network administration.

Served as the senior escalation point for endpoint support across all Rea facilities, resolving the complex issues other support tiers could not.

• Acted as the escalation point for the most complex endpoint and system issues company-wide.
• Expanded SCCM-based software deployment and patch management across multiple sites.
• Developed automation scripts to reduce repetitive administrative work.

Provided system administration and end-user support across corporate and factory systems while moving from break-fix into automation and tooling.

• Began building system administration scripts and internal applications, shifting routine support work toward automation.
• Used SCCM to deploy software, image systems, and provision machines across local and remote sites.
• Developed written and video training resources to cut repeat support load.

Provided frontline IT support across corporate and manufacturing users in a 24x7 production environment.

• Responded to first-level support requests via ticketing system, phone, and in person.
• Used SCCM to deploy software and provision systems for local and remote sites.
• Maintained factory floor equipment, computers, and printers.

Designed and developed custom web and software solutions for diverse clients, ensuring high-quality deliverables and client satisfaction.

Created and maintained a proprietary utility billing system, enabling accurate billing for individual utility usage.

Led service and support operations for SpeedRead Automated Meter Reading Systems, ensuring high-quality customer service and system reliability.